John Rossman and Mike Poncin of Moss and Barnett have a Debt Collection Drill podcast, and a recent episode was particularly relevant to our audience. Here, we share three mistakes gleaned from a study of Consumer Financial Protection Bureau (CFPB) and Federal Trade Commission (FTC) enforcement actions. These are important for debt collectors to avoid, especially because they’ve been emphasized recently. Read on to learn about trending items, and the hosts recommendations for collection agencies to avoid these pitfalls!
Enforcement actions involving servicemembers.
As you may or may not know, there are additional considerations that govern military members and debt collections. One important piece of legislation to be aware of is the Servicemembers Civil Relief Act. As for recent enforcement actions, the Debt Collection Drill hosts have this to say for debt collectors: